Payout Tab - Email Validation

Email validation is a mandatory security step. No payout (manual or automatic) is possible until Eponet has approved your email address and the supporting documents.

How to start the validation process

1. Go to the Payout tab.
2. Click E-Mail-Adresse bestätigen (blue button) or the Validieren button on the warning banner.
3. The validation dialog opens.

Step-by-step validation process

Step 1 – Enter email address

• Type the email address that should be used for payout confirmations.
• This address will later receive approval links and status emails.

Step 2 – Choose account type

• Private – for private individuals
• Business – for companies (most common)
• Condominium – for condominium associations

Step 3 – Company UID (only for Business)

• Enter the official Swiss company identification number (UID) as registered on Zefix.ch (format CHE-XXX.XXX.XXX).

Step 4 – Download, fill and upload the form

1. Click the Herunterladen link to download the official form.
2. Fill in all required fields and sign the document.
3. Upload the signed PDF, DOC or image file (maximum 10 MB) using the Upload Files area.
4. The uploaded file appears in the list below the upload zone. You can remove it with the X if needed.

Step 5 – Submit

• Click Send to EPONET.
• You can also click Speichern to save a draft without sending.

Status tracking

After submission the status is shown in several places:

• On the Payout page itself (“Pendent von Eponet”, “In Arbeit”, “Abgelehnt von Eponet”)
• In the yellow/blue info bar at the bottom of the Payout page
• In the Aktionsprotokolle (Action log)

How to open the Action log

• Click Aktionsprotokolle (anywhere the link appears).
• The log shows every step with timestamp:
  • Request submitted by you
  • Status “Pendent von Eponet”
  • Final decision (“Abgelehnt von Eponet” or approval)
  • Download link for the submitted document

If the request is rejected you will see the reason and a clear instruction to upload a new, corrected document.

Important: For security reasons, your email address must be validated once. If the account email address is identical to the email address to be validated, we will validate it within 1–2 working days and you can then make the withdrawal. You can find an explanation of the validation process here.

For companies, organisations and private individuals wishing to request a payout on behalf of someone else, the following form must be completed, signed and returned to us!

Company form: https://eponet.info/epowiki/avm.pdf

Administration / STWE form: https://eponet.info/epowiki/avm-stweg.pdf

Private individual form: https://eponet.info/epowiki/avm-privat.pdf 

Tip: When you request a payout, you will receive an email with a confirmation link for security purposes. Don’t forget to confirm the payout using this link!

After successful validation

• The warning banners disappear.
• The buttons Auszahlung beantragen, Verwalten → Auszahlungskonten and Automatische Rückzahlungen become fully usable.

Once the email is validated you can manage bank accounts and request payouts.

Accessing the management menu

1. On the Payout page click the Verwalten button (top right).
2. A dropdown appears with three options:
   • Auszahlungskonten (Payout accounts)
   • Automatische Rückzahlungen (Automatic payouts)
   • Email Validierung (Email validation – already covered)