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Enable/disable access to the support session

Description – This page explains how users can enable or disable the option that allows Eponet administrators to access their account for support purposes. Enabling this setting facilitates faster problem resolution, as support access is granted when required. Users can manage this setting at any time via the mobile app or the web portal.

Section 1: Enable/disable support access via the mobile app
– Steps

  • Open the Eponet app
  • Navigate to your profile
    • Tap the profile card at the top of the screen
  • Open your profile settings
    • Tap the arrow ( > ) on your profile card
    • app-select profile.png

  • Scroll to the ‘Settings’ section
  • Find the option: “Allow access for Eponet Support”
    • app-profile.png
  • Tick the box:
    • Enabled → The administrator can access your account for support purposes
    • Disabled → No administrator access allowed
  • Tap “Save” to apply the changes

Section 2: Enable/disable support access via the web portal

Steps

  • Log in to the Eponet web portal
  • Click on your profile icon (top right)
    • profile-1.png

  • Select “Profile”
  • Navigate to the “Settings” tab
  • Scroll down to the “Account settings” section
  • Look for the option: “Allow support access via Eponet”
    • profile-3.png
  • Tick the box:
    • Enabled → Admin support access allowed
    • Disabled → Access restricted
  • Click Save

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