Manage contacts and persons responsible for a location

Contact Persons & Responsibilities

The ‘Contacts’ tab is used to manage all contacts associated with a location, in particular those responsible for operations, invoicing, etc.

Add a contact

You can add a contact as follows:

• Click on “Add contact”
• The list of contacts already added to the account is displayed in the pop-up window for selection

Set as responsible person (important function)

The “Set as responsible” action assigns a contact as the primary person responsible for the location.

What happens when you designate someone as the person in charge

• The contact details are saved as the person responsible for the location, based on the responsibility assigned to the contact.
• Used as a reference in:
  • Support processes
  • Issue handling
    

Note: The contact details are also visible in various places on the portal, for example on the page for public charging stations.

Changing responsibility

• You can assign a different contact person as the responsible person at any time
  

Removing responsibility

• Responsibility can be removed or reassigned
  

Note:
The responsible body determines who is responsible for the operation of the site.