Why are fees charged when making a deposit?
Eponet fees – information Fees and charges
apply when using credit cards, TWINT, etc. The credit card process, including fraud detection and security checks, CVV and the secure storage of financial transaction data, is carried out by a reputable third-party company. This process and the associated costs are covered by the Eponet fees. You can avoid these fees by using the free deposit option with QR code EZ slip.
Fee structure for topping up your Eponet account
The Eponet account is based on a prepaid system. When topping up, you can choose from various payment methods with different cost structures.
Payment methods
Bank transfer (SEPA/QR invoice)
Cost structure: 0%
Credit duration: 1-2 working days
Example: Transfer of £50.00 → Available credit £50.00
Credit card payment (Visa, Mastercard)
Cost structure: 4.5% transaction fee + 50 pence
Credit duration: Immediate
Example: Payment of £52.75 → Available credit £50.00
Explanation of transaction fees
Credit card companies charge a so-called interchange fee for each transaction. This fee is set by the card issuers (issuing banks) and payment networks (Visa, Mastercard) and amounts to 4.5% in our system.
Important: This fee is passed on in full to the payment service provider. Eponet does not generate any revenue from this.
Transparency approach
Many e-mobility providers include credit card fees in their base prices, which means that these fees are not visible to the customer. Eponet takes a transparent approach:
• Visible cost structure: you can see exactly what costs are
incurred• Freedom of choice: you decide which payment method you prefer•
No hidden fees: All costs are displayed before the transaction
Credit usage
The credit you top up is available in full for charging:
✓ 100% availability – The entire credit balance can be used for charging
✓ No additional fees – There are no additional costs
for charging ✓ Direct billing – credits are forwarded in full to
operators ✓ Free administration – account management is free of charge
Economic background
The transaction fee for topping up cannot be covered by Eponet because:
1. The credit is used 100% for
charging 2. The payment is made in full to the
charging station operator 3. Credit management is already provided as
a free service The fee corresponds to the actual costs of the payment service provider and is passed on without any surcharge.
Frequently asked questions
Does Eponet generate revenue from credit card fees?
No. The 4.5% is passed on in full to the payment service provider.
Why is credit card payment offered if fees are charged?
To offer you maximum flexibility. Some users prefer the immediate availability of funds over the fee-free but delayed bank transfer.
How can transaction fees be avoided? No transaction fees
are incurred when using bank transfers or QR invoices.
Does the fee structure comply with industry standards?
Yes. The interchange fees for credit card transactions are between 3.5% and 5% on average in Europe.
Recommendation
For regular top-ups, we recommend using bank transfers to avoid transaction fees. For one-off or urgent top-ups, credit card payments offer maximum flexibility.
We explain the principle in 60 seconds in our video.
