FAQ - All about the portal
Questions and answers about the Eponet portal, depositing/withdrawing money, logging in, etc.
Eponet Gebühren - InformationBeim Einsatz von Kreditkarten, TWINT, etc. entstehen Gebühren und ...
Bank details to deposit money / top up balance - new bank details
New bank detailsWhen you generate a QR code payment slip in your account, the new bank details ...
I have paid money into my account. How long does it take for the money to reach my account?
When topping up your balance using the EZ-Schein QR code, there is a text field with information ...
I have paid money into my account. Why is the VAT missing?
When topping up your balance/depositing money, there is no VAT charge, as no service has been pro...
Why do I have to validate my e-mail address to withdraw money?
An Eponet account has a balance, and you can deposit and withdraw money.When it comes to your mon...
I can no longer log in - The login page requires 2-factor verification
If you want to log in and a pop-up window with the heading "2-factor verification" appe...
Forgotten password - Why do I not receive an e-mail to enter a new password?
If you have forgotten your password, you can use the 'Forgotten password' function in t...