FAQ - All about the portal
Questions and answers about the Eponet portal, depositing/withdrawing money, logging in, etc.
Fee structure for topping up your Eponet account
Eponet Fees – Information: Fees and charges apply when using credit cards, TWINT, etc. For cred...
Bank details to deposit money / top up balance - new bank details
New bank detailsWhen you generate a QR code payment slip in your account, the new bank details ...
I have paid money into my account. How long does it take for the money to reach my account?
When topping up your balance using the EZ-Schein QR code, a text box appears showing how long it ...
I have paid money into my account. Why is the VAT missing?
When topping up your balance/depositing money, there is no VAT charge, as no service has been pro...
Why do I have to validate my e-mail address to withdraw money?
An Eponet account has a balance, and you can deposit and withdraw money.When it comes to your mon...
I can no longer log in - The login page requires 2-factor verification
If you want to log in and a pop-up window with the heading "2-factor verification" appe...
Forgotten password - Why do I not receive an e-mail to enter a new password?
If you have forgotten your password, you can use the 'Forgotten password' function in t...
My QR code payment slip isn’t working
Important information on topping up your balance using a QR code payment slip Important: A QR ...