FAQ - All about the portal

• Bank details to deposit money / top up balance - new bank details
• I have paid money into my account. How long does it take for the money to reach my account?
• I have paid money into my account. Why is the VAT missing?
• Why do I have to validate my e-mail address to withdraw money?
• I can no longer log in - The login page requires 2-factor verification
• Forgotten password - Why do I not receive an e-mail to enter a new password?

Eponet Gebühren - Information

Beim Einsatz von Kreditkarten, TWINT, etc. entstehen Gebühren und Aufwände. Beim Kreditkarten-Prozess wird die Abwicklung inkl. Betrugsverdacht und Sicherheits-Prüfungen, CVV und der sicheren Aufbewahrung der Finanz-Transaktionsdaten durch eine renommierte Drittfirma durchgeführt. Dieser Prozess und die anfallenden Kosten werden mit den Eponet Gebühren gedeckt. Sie können diese Gebühren vermeiden, indem Sie die kostenlose Einzahlung mit QR-Code EZ-Schein verwenden. 

Gebührenstruktur beim Aufladen des Eponet Konto

Das Eponet-Konto basiert auf einem Prepaid-System. Bei der Aufladung stehen Ihnen verschiedene Zahlungsmethoden mit unterschiedlichen Kostenstrukturen zur Verfügung. 

Zahlungsmethoden

Banküberweisung (SEPA/QR-Rechnung)

Kostenstruktur: 0%
Gutschriftdauer: 2-3 Werktage
Beispiel: Überweisung CHF 50.00 → Verfügbares Guthaben CHF 50.00


Kreditkartenzahlung (Visa, Mastercard, TWINT usw.)

Kostenstruktur: 4.5% Transaktionsgebühr +50 Rappen
Gutschriftdauer: Sofort
Beispiel: Zahlung CHF 52.75 → Verfügbares Guthaben CHF 50.00


Erklärung der Transaktionsgebühren

Kreditkartenunternehmen erheben für jede Transaktion eine sogenannte Interchange-Gebühr. Diese Gebühr wird von den Kartenherausgebern (Issuing Banks) und Zahlungsnetzwerken (Visa, Mastercard) festgelegt und beträgt in unserem System 4.5%.
Wichtig: Diese Gebühr wird vollständig an den Zahlungsdienstleister weitergegeben. Eponet erzielt hieraus keine Einnahmen.

Transparenzansatz

Viele E-Mobility-Anbieter kalkulieren Kreditkartengebühren in ihre Grundpreise ein, wodurch diese für den Kunden nicht sichtbar sind. Eponet verfolgt einen transparenten Ansatz:

•    Sichtbare Kostenstruktur: Sie sehen genau, welche Kosten
anfallen•    Wahlfreiheit: Sie entscheiden, welche Zahlungsmethode Sie
bevorzugen•    Keine versteckten Gebühren: Alle Kosten werden vor der Transaktion angezeigt
Guthabenverwendung

Das aufgeladene Guthaben steht Ihnen vollumfänglich für Ladevorgänge zur Verfügung:
✓ 100% Verfügbarkeit – Das gesamte Guthaben ist für Ladevorgänge nutzbar
✓ Keine Zusatzgebühren – Beim Ladevorgang fallen keine weiteren Kosten an
✓ Direkte Abrechnung – Gutschriften werden vollständig an Betreiber weitergeleitet
✓ Kostenfreie Verwaltung – Die Kontoführung ist gebührenfrei


Wirtschaftliche Hintergründe

Die Transaktionsgebühr beim Aufladen kann nicht von Eponet übernommen werden, da:

1.    Das Guthaben zu 100% für Ladevorgänge verwendet wird
2.    Die Auszahlung vollständig an Ladestationsbetreiber erfolgt
3.    Die Guthabenverwaltung bereits als kostenfreie Dienstleistung erbracht wird

Die Gebühr entspricht den tatsächlichen Kosten des Zahlungsdienstleisters und wird ohne Aufschlag weitergegeben.

Häufig gestellte Fragen

Erzielt Eponet Einnahmen aus den Kreditkartengebühren?
Nein. Die 4.5% werden vollständig an den Zahlungsdienstleister weitergeleitet.

Warum wird die Kreditkartenzahlung angeboten, wenn Gebühren anfallen?
Um Ihnen maximale Flexibilität zu bieten. Manche Nutzer bevorzugen die sofortige Verfügbarkeit des Guthabens gegenüber der gebührenfreien, aber verzögerten Banküberweisung.

Wie können Transaktionsgebühren vermieden werden?
Durch Nutzung von Banküberweisungen oder QR-Rechnungen entstehen keine Transaktionsgebühren.

Entspricht die Gebührenstruktur den Branchenstandards?
Ja. Die Interchange-Gebühren für Kreditkartentransaktionen liegen im europäischen Durchschnitt zwischen 3.5% und 5%.

Empfehlung

Für regelmässige Aufladungen empfehlen wir die Nutzung von Banküberweisungen, um Transaktionsgebühren zu vermeiden. Für einmalige oder eilige Aufladungen bietet die Kreditkartenzahlung maximale Flexibilität.

In unserem Video erklären wir das Prinzip in 60 Sekunden.

Bank details to deposit money / top up balance - new bank details

New bank details
When you generate a QR code payment slip in your account, the new bank details are already stored!

To deposit money into your account free of charge, you can generate a QR code payment slip on the portal or via the Eponet Go app. Please always use a current QR code payment slip. This ensures that your money is transferred securely and automatically to your account. The new bank details are already stored.

This QR code deposit slip contains the correct and current Eponet bank details and a reference code. Scanning the original QR code deposit slip ensures that the money is automatically transferred to your account. 

Information regarding the following note:

When you scan the QR code deposit slip, all data is transferred correctly and there is no risk of you being charged CHF 28. This flat fee of CHF 28 is only charged if you enter the data (IBAN) manually and the QR reference code is missing or incorrect data is entered during manual entry. In such cases, we have to search for the payment manually and assign it to your account. This enormous amount of time can be avoided if you simply scan the QR code payment slip with your banking app. 

The bank details have changed so that we can optimise this free deposit for you and make comparisons more quickly in future. Thank you for your understanding.

I have paid money into my account. How long does it take for the money to reach my account?

When topping up your balance using the EZ-Schein QR code, there is a text box showing how long it will take for the amount to be credited to your account. Eponet can offer this service to you free of charge and with no fees!

Receipt of payment via bank transfer into your account:
When will the money transferred via bank transfer be credited to my account?

Example

Day 1: You make a bank transfer

Day 2: Funds received in Eponet’s bank account; final posting takes place on the following “Day 3” via the bank

Day 3: Processing of the previous day’s payments by the bank into the interface for the Eponet platform. Data is transmitted to the platform by 9.30 pm and is credited to your account by Eponet immediately.

Your transaction will be displayed to you at the time of receipt, showing the date the payment was received by the bank.

Please note that this process is entirely digital and cannot be expedited. The process takes place on working days; the bank does not process any data at weekends, so these transactions are suspended until the following working day.

The usual processing time is 3 working days – if you are in a hurry, please top up your balance using TWINT or a credit card. The amount will then be credited to your account immediately.

Have you missed the deadline for topping up and would like to increase your balance immediately? With a credit card or TWINT, the amount will be in your account within seconds and you can continue to use your services.

Reminder: minimum balance. To ensure your balance does not fall too low, you can enter an amount under ‘Lower limit’ in your profile settings, at which point you will be notified of your low balance:

I have paid money into my account. Why is the VAT missing?

When topping up your balance/depositing money, there is no VAT charge, as no service has been provided.

This process is similar to transferring funds between accounts in your bank account. There is no VAT billing there either. Only when you use a service is a service provided, and this is shown in your account with VAT. You can find these receipts for each transaction in your account under Finances. The VAT number of the service provider (if subject to VAT) is also listed on each receipt.

Why do I have to validate my e-mail address to withdraw money?

An Eponet account has a balance, and you can deposit and withdraw money.

When it comes to your money, we take security seriously.
For this reason, you can activate two-factor authentication on every account for your security.

Withdrawal process / email validation

During the withdrawal process, we must validate your email address once for your security. 

There are many reasons for a withdrawal. We have customers who no longer need our service and want to have their remaining credit paid out. Or administrations that collect the credit from the charging stations on a quarterly or half-yearly basis to pay the electricity bill. Or even if someone has simply paid money into the wrong account and therefore has to pay it out again. This process is also only possible with a validated email address.

Please understand that in such cases, where someone has accidentally paid into the wrong account in a hurry, we cannot transfer the money from one account to another. You cannot call a bank if you have paid CHF 200 into account A and ask the bank to transfer the money to account B. 

If you are a user with an account for e-mobility or machine billing and your account email address and payout email address are identical and there are no other authorised users on your account, this validation is relatively straightforward and quick. 

For companies, rental properties or condominiums – and accounts where there are several authorised users – we take a closer look and require a signed form from someone who is registered with Zefix/the commercial register.
If there are two authorised signatories, we require both signatures.

The payout process is described here.

I can no longer log in - The login page requires 2-factor verification

If you want to log in and a pop-up window with the heading "2-factor verification" appears, you have previously activated this security feature with your smartphone and an authenticator app (Google Authenticator or Microsoft Authenticator app). 

Caution:
Please note that two-factor authentication is a security component that cannot be easily deactivated if Eponet is used incorrectly. It can only be activated with the Google or Microsoft authenticator app – and therefore can only be deactivated with the same app.

If, for any reason, you are unable to deactivate it, it can be reset for a fee as described here.

Forgotten password - Why do I not receive an e-mail to enter a new password?

If you have forgotten your password, you can use the 'Forgotten password' function in the login window to have an email sent to you with a link to enter a new password.

If you have not received an email, check your spam/junk folder. 

If you cannot find the email in your inbox, try the "Forgotten password" function again – but after pressing the "Send" button, please wait until you receive a confirmation.

Please wait until the following message appears. Do not leave the page until you see this message:

The entire procedure for forgotten passwords is described here: Forgotten password